Privacy Policy

1. Introduction

AJ Cleaning & Property Maintenance respects your right to privacy and is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs). This policy outlines how we collect, use, store, and protect your information.

2. What Information We Collect

We may collect personal information such as:

• Full name, contact details, and address
• Employment details for job applicants or employees
• Business information for clients or suppliers
• Site access requirements and security information
• Feedback, enquiries, and complaint details

We only collect information that is reasonably necessary to deliver our cleaning services and meet legal obligations.

3. How We Collect Information

• Directly from you via phone, email, website, or forms
• During contract negotiations or service delivery
• From third parties where authorised or required by law
• Via CCTV footage where security monitoring is in place

4. Use of Personal Information

Your personal information may be used for:

• Providing cleaning and property maintenance services
• Communicating with clients, suppliers, or staff
• Invoicing, account management, and payments
• Recruitment, training, and employee records
• Meeting legal and regulatory obligations

We do not sell or rent your personal information to third parties.

5. Disclosure of Information

We may share personal information with:

• Authorised service providers and contractors
• Government regulators or authorities when legally required
• Our professional advisors (accountants, insurers, legal representatives)
• Where otherwise permitted under the Privacy Act

6. Data Security

We take all reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure physical storage, IT security measures, restricted access, and regular staff training.

7. Access & Correction

You may request access to your personal information held by us. If information is incorrect, incomplete, or out-of-date, we will take reasonable steps to correct it upon request.

8. Privacy Complaints

If you have concerns about how we handle your personal information, you may contact us to discuss the issue. We take complaints seriously and aim to resolve them promptly and fairly.

9. Contact Details

For privacy enquiries or complaints, please contact:
AJ Cleaning & Property Maintenance
Email: admin@ajcleaningandmaintenance.com.au
Phone: +61 406 646 120